All questions

Here, we answer the most frequently asked questions about TKTX cream

Will it actually work?

Our products are designed to completely eliminate pain during your procedure, but it is essential to follow a few simple steps for the cream to work its magic. We have created a very easy guide that explains exactly how to apply it, when to do it, and what to avoid to guarantee 100% effectiveness. Additionally, we include a list of contraindications so you can use it with total peace of mind.

By following these instructions, we guarantee that your procedure will be pain-free and completely relaxed, allowing you to fully enjoy your transformation process.

You can check out our step-by-step guide by clicking here.

We also send the PDF guides directly to your email once your order is placed.

Will it arrive on time? How long does shipping take?

We know how important it is to receive your order just in time for your schedule. That is why we have established a fast, reliable shipping system with full tracking numbers for your peace of mind.

• Same-Day / Next-Day Express Delivery: If you place your order before 2:00 PM, it will be dispatched immediately. Available for Metro Manila and select nearby areas.

• Standard Nationwide Shipping (J&T Express / LBC / Flash Express): Deliveries usually take 3 to 5 business days depending on your region. All orders include a tracking number so you can check your package status at any time.

For more details on how to track your package, click here.

Will my skin harden during the tattoo, or will there be any ink loss when using TKTX cream?

We understand that you might worry about potential side effects like skin hardening or ink loss. Every skin type is unique and reacts differently to topical products, so we cannot categorically guarantee that it will never happen.

What we can tell you is that we have received overwhelming feedback from satisfied customers who experienced absolutely no issues using our cream, while in very isolated cases, a few individuals mentioned noticing slight differences.

For your absolute peace of mind, we highly recommend discussing it with your tattoo artist and sharing this concern before your session. Also, keep in mind that our cream is specifically formulated to minimize discomfort without interfering with the tattooing process, as long as it is applied strictly according to the correct instructions.

What do the colors and percentages on the box mean?

This is the million-dollar question and the one that causes the most confusion among our customers. Ready to unlearn the myth?

The TKTX brand can be confusing due to the variety of colors and percentages displayed on its boxes. This is actually part of a marketing strategy designed to make products visually distinct, but what truly matters is not the color of the box, but the active ingredients and the overall composition of the cream.

Here is what you really need to know:

• Classic TKTX Creams (The Traditional Ones): They share the exact same active formula, regardless of the box color or percentage printed on the packaging.

• TKTX Numb Creams (The New Version): These have been upgraded with an optimized formula, tripling the lidocaine percentage to guarantee a much stronger numbing effect and longer duration.

If you need help choosing the right cream for your specific procedure, we are always here to advise you and answer all your questions. We want you to make an informed and confident choice.

How do I use the cream?

We have created a very straightforward PDF guide that walks you through the application process step-by-step to achieve the maximum numbing effect and best results.

Inside this guide, you will find:

• When and how to apply the cream to ensure it works 100% effectively.

• The exact waiting times required to ensure the skin is deeply numbed.

• Key precautions and recommendations to prevent any issues.

By following these simple steps, you can get the absolute best performance out of the cream and experience your session completely free of pain and worry.

Is everything in stock? What happens if I buy something out of stock?

We know how frustrating it can be when an item is unavailable, but rest assured that in 95% of cases, we maintain a healthy local stock ready for immediate shipment.

In those rare instances where an item runs out of stock, don't worry:

• If it is listed on our catalog, it means it is either available or arriving at our warehouse within a maximum of 10 days. If the restocking estimate ever exceeds 10 days, we automatically hide it from the site to avoid any confusion.

• If you complete a purchase and a stock conflict occurs, we will contact you immediately to inform you and offer a personalized solution: waiting for the restock, switching to an alternative product, or getting an instant full refund if you prefer.

Our goal is to provide you with a smooth, hassle-free experience, and we work hard every day to keep our inventory updated for you.

How do I know if this cream is suitable for my specific procedure?

Our creams are formulated to deeply numb the skin and minimize pain during any procedure that requires it—whether it's tattoos, microblading, laser tattoo removal, piercings, or similar aesthetic treatments.

As long as you do not have specific contraindications, such as known allergies to the ingredients or health conditions that prevent its use, you can apply it safely. If the session makes you anxious due to pain or discomfort, this cream is your best ally to make the entire experience comfortable and relaxed.

How long does the numbing effect last?

The duration of the numbing effect depends on the specific model you choose, as well as individual factors like skin type and proper application.

1. Classic TKTX Creams:

• According to the manufacturer and our experience, the numbing effect generally lasts between 3.5 to 4 hours.

• It is crucial to follow the application steps carefully to achieve this full duration.

2. TKTX Numb Creams:

• Thanks to an enhanced formula (featuring 3x more lidocaine), the effect can extend from 5 to 8 hours, depending on the manufacturer guidelines.

• This is a recent addition to our store, and while we continue to gather feedback to provide local field data, it is the ideal choice for those facing extra-long sessions.

IMPORTANT NOTE: It is vital to respect the maximum area guidelines per tube (10x10cm or 15x15cm maximum). Trying to spread one tube across an excessively large area will dilute its effectiveness, and the skin will not numb properly. The cream is highly effective, but it requires applying the correct thickness—neither too much nor too little.

Are you real? Can I trust your store?

We completely understand your hesitation. We know there are online pages out there that never ship packages, ignore customer emails, and lack real service support. That is why we want to assure you that with us:

1. Real and Fast Customer Support:

• We answer all email inquiries within 24 business hours.

• We provide a direct WhatsApp hotline where you can message us and receive near-instant responses. Personalized attention is our absolute priority.

2. Verified Customer Reviews:

We actively collect authentic reviews from buyers who have already tested our products. This showcases our legitimacy and guarantees that what we promise is exactly what you get.

3. Secure Payments (GCash, Maya & PayPal):

To make your purchase completely worry-free, we support trusted local payment channels like GCash, Maya, and secure checkout via PayPal. These platforms feature robust buyer protection, meaning your funds are always fully secured and guaranteed.

Is it safe for my skin?

We understand that your skin's health is a priority, and we want to help you make an informed decision. Because everyone's skin chemistry is unique, we provide an easy PDF guide so you can cross-check if the product aligns well with your skin type.

Inside this guide, you will find:

• Detailed breakdowns of ingredients and specific conditions to watch out for.

• Clear instructions on how to conduct a small patch test on your skin to verify product tolerance before full application.

• Tips to minimize risks and ensure your application is perfectly safe and successful.

What are the potential side effects?

Like any topical product, our creams can cause minor side effects in specific individuals. Being aware of them and taking proper precautions is key to minimizing or avoiding them entirely.

This is why we supply our clients with a dedicated documentation explaining:

• Possible side effects, such as temporary local redness, mild irritation, or skin sensitivity.

• Necessary precautions to reduce risks, like following application rules precisely, never applying on broken or heavily irritated skin, and completing a patch test first.

• What steps to take if you experience minor discomfort and when it is best to consult a professional.

Is shipping included?

Shipping is not included for orders under ₱1,500. However, if your total purchase reaches or exceeds ₱1,500, we provide completely FREE standard nationwide delivery to your doorstep.

Please note that premium urgent options (like guaranteed same-day booking cut-offs) are handled independently and require separate delivery fees if selected at checkout.

To help you maximize your savings, we have designed special Value Packs starting above ₱1,500, which grant you massive bulk discounts on the products alongside automatic free shipping.

Additionally, we want you to feel totally secure: every single shipment is registered, certified, and paired with a real-time tracking number so you know where your order is at all times.

Will the exact area I want to tattoo be completely numb?

Yes, our creams are engineered to numb any skin surface area you intend to work on. The single most important factor is carefully respecting the instructions to trigger the optimal anesthetic block.

However, keep these natural variables in mind:

1. Body Location: Regions where the skin layer is naturally thicker or inherently less sensitive (such as outer arms or thighs) tend to absorb and hold the numbing properties more uniformly than ultra-delicate zones dense with nerve endings.

2. Session Scale: If your project involves a massive area, you will need to plan the tube quantities accordingly or layer application in phases with secondary products.

3. Proper Occlusion: Following our wrapper system—such as keeping the cream under airtight plastic wrap for the required duration—is what ensures the active ingredients saturate deep enough to yield a completely numb sensation.

What happens if the numbing effect doesn't last long enough?

We know it can be frustrating if the numbing sensation starts wearing off mid-session. While it is rare for it to drop abruptly, we believe in full transparency: every individual body chemistry is completely different, and several metabolic factors can influence durability.

For instance, the exact same person might experience a 5-hour numbing effect on one day, and a 2.5-hour duration on another day under identical application conditions. This can be caused by subtle changes in daily skin hydration, body temperature, adrenaline levels, or external salon environments.

This is why following the occlusion steps rigidly and allocating the proper amount of product thickness is vital.

What's more:

If you anticipate a marathon session or notice the primary cream beginning to fade, we carry specialized numbing sprays and secondary gels engineered explicitly for open, broken skin. These emergency products are ideal for extending the skin's numbness on the fly, allowing you to cross the finish line of your tattoo or aesthetic treatment completely stress-free.

While human biology isn't a rigid carbon copy, the vast majority of our community secures great results lasting 3 to 4 hours with our Classic lines, and up to 5 to 8 hours when leveraging our upgraded Numb series. If you want further tips on maximizing performance, our team is just a message away.

Will my tattoo heal perfectly?

We want to reassure you completely: using our cream will not interfere with or degrade the natural healing cycle of your tattoo artwork.

It is important to understand that the cream works locally during your active appointment window to block discomfort. Once the session ends, the formula breaks down naturally and holds no influence over your skin's biological regeneration or cellular recovery.

To lock in perfect, crisp healing results, simply focus on standard tattoo aftercare fundamentals:

• Keep the healing area clean and avoid touching the skin with unwashed hands.

• Apply specific tattoo aftercare balms or ointments according to your artist's directions.

• Shield the fresh ink from direct sunlight, swimming pools, or aggressive fabrics during the initial peeling phases.

If I have cream left over, can I store it for a later session?

We understand wanting to make the most out of your purchase, but we strongly advise against reusing a cream tube that has already been unsealed and opened.

The moment these professional formulas face exposure to oxygen, they undergo an inevitable oxidation process that degrades the stability of the active numbing compounds. While some clients mention having used leftovers successfully, they also note the cream changing color over time, which is a clear chemical warning sign that the compound is no longer at peak performance or optimal hygiene standards.

To protect your skin's health and secure a flawless numbing block every single time, we recommend utilizing the full necessary amount for your current appointment and discarding any remaining trace. Your skin safety and tattoo results are worth far more than a half-empty tube!